Refund policy

Cancellation and Refund Policy

Effective date: 22 October 2026

This policy applies to purchases from Tim Apple Media, trading as Tathagat Media, through tathagatmedia.com. The Studio Shop sells digital products only. Nothing is shipped.

How to request a cancellation or refund

To ask for a refund, email ads@tathagatmedia.com within 24 hours of your payment. Include your order number and the email address used at checkout. Please do not send card or bank details.

Approval and processing

We review each request and reply by email. A refund is issued only after we approve the request. Approved refunds are processed within 7 working days to the original payment method. The time your bank or card issuer then takes to show the credit is outside our control.

If something goes wrong with your order

If you were charged more than once, were charged but did not receive access to your download, or the file is missing, damaged or will not open, contact us at the same address and tell us what happened. We will check the payment and delivery record and respond with a suitable remedy, which may include restoring access, sending a corrected file or refunding a duplicate payment.

Your legal rights

Nothing in this policy limits any right or remedy you have under applicable law, including consumer protection law.

Complaints

If you are not satisfied with our response, see Contact and Grievance.